Privacy policy
Privacy Statement – Elymora Skincare
At Elymora Skincare, we value your privacy. This statement explains what data we collect, why we collect it, and how we handle it. If you have any questions after reading this, please feel free to contact us via the email address on our website.
Personal Data We Collect
We collect different types of information depending on how you use our website:
I. Device Information
Purpose: To make our website function correctly, measure performance and improve the user experience.
Source: Cookies, log files, web beacons and pixels.
Content: IP address, browser type, time zone, pages visited and click behavior.
Shared with: Shopify (our online store software) and analytics partners.
II. Order information
Purpose: To process and ship your order, contact you, and prevent fraud.
Source: Provided by yourself when placing an order.
Contents: Name, address, payment details, email address and telephone number.
Shared with: Shopify and our logistics partners.
III. Customer service data
Purpose: To assist you with questions, complaints or requests.
Source: Provided via our chat, email or contact form.
Minors
Our website is not intended for individuals under the age of 13. If we accidentally collect information from a child, we will delete it immediately. If you are a parent or guardian, please contact us.
Sharing Data
We only share data with trusted partners who are necessary to perform our services:
- Shopify – For the management of our webshop (see their privacy statement).
- Analytics & advertising partners – Only if you have given permission for this via cookies.
We may also share information if required by law or to protect our rights.
Advertising & Tracking
We use tools such as:
- Google Analytics – Insight into website usage
- Shopify Audiences – Targeted Advertising
- Third-party cookies – Only if you give permission for this
Opt out of personalized ads?
Use of Data
We use your data for:
- Processing and delivery of orders
- Customer service and communication
- Promotions, newsletters and personalized offers
- Comply with legal obligations
SMS marketing
If you give permission for this, we will use your data to keep you informed of offers or reminders (such as an abandoned shopping cart) via SMS.
You can unsubscribe at any time by replying STOP or using the unsubscribe link in the message.
Your Rights
As an EU/EEA resident (GDPR):
- Right to access, correct, delete or transfer your data
- Right to object to data processing
As a California resident (CCPA):
- Right to access, delete and transfer data
- You can appoint an authorized representative to submit requests on your behalf
Cookies
Elymora Skincare uses functional, analytical, and marketing cookies. These improve your experience and help us optimize the website and offers.
Do Not Track
We do not currently support “Do Not Track” requests because there is no uniform standard.
Retention period
We retain your data for as long as necessary for the purposes for which it was collected, or as long as legally required. You can request its deletion at any time.
Changes
This statement may be updated. We recommend that you check this page regularly for updates.
Complaints
Do you have any questions or complaints about how we handle your data? Please contact our customer service. You also have the right to lodge a complaint with the Dutch Data Protection Authority or the privacy supervisory authority in your country.