FAQ
Frequently Asked Questions – Elymora Skincare
We're happy to help. Below you'll find frequently asked questions about our products, shipping, and service. Don't see your question? Feel free to contact us via chat or email.
Order & Returns
What is your return policy?
You have a 14-day return policy to return your order. Products must be unused and in their original packaging. See our [Returns page] for full details.
How do I track my order?
As soon as your package has been shipped, you will receive an email with a personal track & trace link.
Can I change or cancel my order?
Please contact us as soon as possible. If your order hasn't been processed yet, we can adjust or cancel it.
Product information
Which skincare suits my skin type?
On each product page you will find detailed information about the skin type for which the product is suitable.
Where are your products produced?
Our skincare products are developed in collaboration with certified laboratories in North America, by manufacturers committed to skin safety, quality, and sustainability. To ensure product variety and brand integrity, our manufacturers are not publicly listed. For questions about origins or ingredients, please feel free to contact us.
How do I use my product?
Each product comes with clear instructions for use and care tips.
Are there different shades or variations available?
You can find all available colors and variations on the product page. Missed something? Feel free to email us.
Payment
What payment methods do you accept?
You can pay securely with us via iDEAL, Apple Pay, Google Pay, Bancontact and credit card.
Why don't I see certain payment methods?
Some options are only displayed if you meet specific conditions (such as location or device). This is determined automatically by our payment system.
Is my payment safe?
Absolutely. All payments are processed via certified, secure SSL connections. Your information is safe with us.
Dispatch
What is the delivery time for Elymora products?
The average delivery time is 5 to 14 business days, depending on your location and product.
What are the shipping costs?
Shipping is free within the Benelux. See our shipping policy for other countries.
Do you also deliver to PO Box addresses?
Yes, that's possible. Please provide a full address to avoid delays.
Contact & Service
How do I reach your customer service?
Send us a message via the chat at the bottom right or email us at info@elymora.nl.
What are your opening hours?
We're available digitally from Monday to Friday. We usually respond after 5:00 PM. You can send us a message anytime.
Can I leave feedback?
You're welcome! We'd love to hear about your experience. Send us your feedback via our contact page or email us directly.
Do you also have a physical store?
Elymora Skincare is a 100% online brand, allowing us to offer premium quality at affordable prices.